RJ Medical Specialist Link Uganda and its affiliates (“RJ Medical Specialist Link Uganda”) hereby also referred to as Medical Specialist Link Uganda, operates this website, (the “Site”) and the services related to or offered on the Site (hereinafter, the “Services”). Medical Specialist Link Uganda’s Services may include, without limitation, provision of content, software tools, applications, bulletin and message boards, chat areas, forums, and/or community-based functionalities. This Privacy Policy covers the information we collect about you when you use our Services, or otherwise interact with Medical Specialist Link Uganda. If you do not agree with this Privacy Policy, do not access or use our Services or interact with any other aspect of our business.

1. Scope of Privacy Policy

This Privacy Policy covers the following:

• The type of information collected by Medical Specialist Link Uganda and its partners through the Services and the purposes for which this information is used;
• How Medical Specialist Link Uganda collects, stores, and use your information; and
• The rights you have with respect to how Medical Specialist Link Uganda collects, stores and shares your information.

2. Information Collected by Medical Specialist Link Uganda.

When you use the Services, we may collect certain information from and about you, your devices, and your interaction with the Services. Some of this information identifies you directly or can be used to identify you when combined with other data. Information collected may include some or all of the following:

• Registering/Signing Up for the Services: In connection with your registration to use the Services you may provide and we may collect your name, email address, physical address,
• Use of the Services: When you engage in connection with our Services, you may be asked to enter information about yourself in order for us or our Services to respond to you or to complete the action(s) requested by you. For example, when you enter information about conditions and/or diagnoses, we may collect information regarding you, your symptoms and/or other personal information which we believe necessary or desirable for us to deliver the Services to you. In addition, we may collect information about you in connection with promotions and events that are offered by us or by our partners and affiliates.
• Emails and Use of Websites which Deliver the Services: We may store details of your visits to our websites (such as pages visited, browser details and/or your IP address) and your interactions with or Services and/or any emails that we send to you. This information may include IP addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
• Device Information: We may collect information from or about the devices that you use to install or access our Services, depending on the permissions you’ve granted. We may associate the information we collect from your different devices, which helps us to provide consistent Services across your devices.
• Third Party Collection: Some information you provide through the Services might be collected and processed by third parties on our behalf. For example, if you order products or services through the Services, we or third parties may need to collect your credit or debit card information.
• Cookies, web beacons, and other tracking technologies. We and our partners may use various technologies to collect information from you automatically when you access and use the Services, including cookies, web beacons and other similar technologies. When you use the Services, we and/or our partners may place one or more cookies on your computer or other electronic device or use other technologies that provide similar functionality. The pages on the Services may also include web beacons or pixels, which are electronic files which count users who have visited pages, to track activity over time and across different websites, to determine users’ interactions with emails we send, to identify certain cookies on the computer or other electronic device accessing that page, or to collect other related information, and this information may be associated with your unique browser, device identifier, or Internet Protocol address.
• Social networks. If you use social networking connection functions offered through the Services, we may access all of your social network profile information that you have made available to be shared and to use it in accordance with this Privacy Policy.
• Right to Delete. If a user deletes their account all information relating to that user will be removed, unless specific information is required by the “Security and Retention of Information” clause outlined in this policy. To delete your account go to your profile pageand press “Delete Account”.

3. How Medical Specialist Link Uganda Uses Your Information

Medical Specialist Link Uganda may use the information we collect about and from you:

• To provide you with the Services or with products, or other materials that you request;
• To communicate with you about our Services or certain products and promotions;
• To customize your experience with our Services, including by providing you with relevant advertising on our Services.
• To advertise our and our affiliates and customers’ products and services.
• To allow us and our third-party advertisers and retailers and their affiliates to communicate with you to deliver relevant information or offers.
• To protect the security and integrity of our Services.
• To enforce our legal rights or defend legal claims.
• To monitor and report compliance issues.
• To report aggregate information to Our advertisers and others.
• Otherwise with your consent.

4. How and When Medical Specialist Link Uganda May Share or Disclose Your Information

Medical Specialist Link Uganda may share your information with third parties in the following circumstances:

• Affiliates. We may share information within our company and among our various businesses and affiliated companies, including, for example, to provide you with Service improvements.
• Third parties. We have agreements with third parties, including marketers, advertisers and other health service providers. With appropriate consent when required, we may share your Personal Information with third party marketing partners, and they may contact you by email, telephone, postal mail or other common communication methods with marketing and promotional messages about their products or services. Sometimes we will give you the option to receive further communications from one of our advertising partners. When you provide consent to receive communications from that third-party advertiser, your personal information will be managed by that third party’s own privacy policy.
• Service Providers. We rely on third-party service providers to perform a variety of contractual services on our behalf. To do so, we may need to share your information with them. For example, we may rely on service providers to fulfill requests, process your credit card and other payments, answer your questions, send e-mails on our behalf, and analyze data to improve our products and services.
• Other Parties When Required by Law or as Necessary to Protect Medical Specialist Link Uganda.There may be instances when we disclose your information to other parties:
  • To comply with the law or respond to legal process or a request for cooperation by a government entity.
  • To prevent fraud or verify and enforce compliance with the policies governing our Services.
  • Where permitted by law, to protect the rights, property, or safety of Medical Specialist Link Uganda, or any of our respective affiliates, business partners, customers or employees.

Before we produce information, we will attempt to notify affected users and give them an opportunity to object unless notification is prohibited by law or if we believe that notification would create a risk of harm or be otherwise counterproductive.

• Other Parties With Your Consent. In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you consent to or request such sharing.
• Aggregated and Non-Personal Information. We also may share data in a manner that does not identify you (for example, information that has been aggregated with other records) for general business purposes. For example, we may disclose the number of visitors to our websites or other Services.
• Business transfers. If and when Medical Specialist Link Uganda is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, we may share your personal information in connection with that transaction.

5. Right to Opt-Out

You may opt-out:

• From all future use and disclosure of Your Personal Information for direct marketing purposes by requesting the removal of Your Personal Information from Medical Specialist Link Uganda’s database by submitting a request through our Feedback page; or
• From receiving future marketing-related e-mails from Medical Specialist Link Uganda by clicking on the “opt-out” link in any e-mail sent to You by Medical Specialist Link Uganda.

Please note that if You opt-out as described above, Medical Specialist Link Uganda will not be able to remove Your Personal Information from the databases of Our affiliates or unaffiliated third parties with whom We have already shared Your Personal Information as of the date of your opt-out request. Please also note that if you do opt-out of receiving marketing- related messages from Us, Medical Specialist Link Uganda may still send administrative messages to You.

Once you have submitted an opt-out request, we will not ask you to reauthorize the sale of your Personal Data for at least 12 months. However, you may change your mind and opt back in to Personal Data sales at any time by creating a new profile for yourself.

6. Cookies

Information Collected Automatically: Like many other commercial websites, we may also gather information in connection with your use of the website or Service through the use of cookies and other similar technologies such as server logs, pixel tags, web beacons, user website activity and JavaScript (collectively, “Cookies”) to enable us to recognize your web browser or device and tell us how and when you visit and use our Service, to analyze trends, to learn about our user base, and to operate and improve our Service. Cookies are small pieces of data—usually text files—placed on your computer, tablet, phone, or similar device when you use that device to visit our Service. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s).

Please note that because of our use of Cookies, the Service does not support “Do Not Track” requests sent from a browser at this time.

We use the following types of Cookies:

Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Service. Disabling these Cookies may make certain features and services unavailable.

Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Service, maintain your preferences over time and recognize you when you return to our Service. These Cookies help us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Service such as by collecting information about the number of visitors to the Service, what pages visitors view on our Service and how long visitors are viewing pages on the Service.

You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your computer. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and this may cause some services and functionalities to not work.

To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/.

7. Third-Party Links and Websites

Our Services and related websites may link to the websites of other companies and/or individuals. Further, certain functionalities on the Services may involve the distribution of your information to third-party websites. These third-party websites may collect information about users on those websites, and this Privacy Policy does not extend to these external websites and third parties. Please refer directly to these third parties and websites regarding their privacy policies.

8. Security and Retention of Information

Medical Specialist Link Uganda takes reasonable steps to protect the information shared with us from unauthorized use, access, and disclosure. However, no transmission of information via the Internet nor electronic storage solution can be entirely secure, so please be aware that we cannot guarantee absolute security. When disclosing any Personal Information, you should remain mindful of the fact that it is potentially accessible to the public, and consequently, can be collected and used by others without Your consent. Accordingly, You should consider carefully if You want to submit sensitive information that You would not want disclosed to the public and should recognize that Your use of the Internet and this Site is solely at Your risk. You, alone, are ultimately responsible for maintaining the secrecy for all Your Personal Information. Medical Specialist Link Uganda has no responsibility or liability to anyone for the security of Your Personal Information transmitted via the Internet. Medical Specialist Link Uganda urges all of its users to be careful and responsible whenever they are on-line.

If You have any reason to believe that Your interaction with Medical Specialist Link Uganda through this Site is no longer secure, please immediately notify Us of this problem through the Feedback feature of this Site.

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

9. Transfer of Information to Uganda Authority.

Medical Specialist Link Uganda is based in Uganda and you acknowledge that the information we collect is governed by the laws of Uganda. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the authority of Uganda, where you may not have the same rights and protections as you do under local law. Please note that other countries’ data protection and other laws may not be as comprehensive as those in your country.

10. Collection of Information from Children

We do not knowingly collect personal information online from children under the age of 18. If we learn that a child has provided us with personal information, we will delete it or otherwise comply with applicable law.

11. Contacting Us

If you have any questions about this privacy policy, please email us at info@msl.ug.

12. Changes to this Privacy Policy

Please note that we may amend this Privacy Policy from time to time. You should check back for the most current version before relying on any of the provisions in this Privacy Policy. We will provide notice of material changes to the policy, either by posting a notice on our websites, by sending an email, or some other reasonable method.

Access

You have the right to request more information about the Personal Data we hold about you and request a copy of such Personal Data by emailing info@msl.ug. or submitting a request using the Feedback form.

Deletion

You have the right to request that we delete the Personal Data that we have collected from you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Service or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.

Opt-Out of Sale of Personal Data

As described above, you have the right to opt-out of the sale of your Personal Data.

Exercising Your Rights

To exercise the rights described above, you must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify you and complete your request. You do not need an account to submit a Valid Request. We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive, or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.

You may submit a Valid Request using the following methods:

Emailing us at: info@msl.ug.

Submitting a request through our Feedback form.

We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA

We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, we may have different tiers of services as allowed by applicable data protection laws (including the CCPA) with varying prices, rates, or levels of quality of the goods or services you receive related to the value of Personal Data that we receive from you.

The following is used to define the profile data:

• Category – Category of Data
• Source – Source of Data
• Purpose – Purpose of Processing
• Grounds – Grounds for Processing (e.g. contractual necessity, legitimate interest, consent)
• Interest – Specific Legitimate Interest (if applicable)

Profile Data:

1. Category: Customer Account Data (e.g. first last name, email, IP address)
   Source: Data Subject
   Purpose: Analytics
   Grounds: Legitimate Interest
   Interest: Monitoring and conducting analytics on website & app use, pages/links clicked, traffic demographics, patterns of navigation, on potential security/spam breach, on performance issues, etc.
2. Category: Customer Account Data (e.g. first last name, email, IP address)
   Source: Data Subject
   Purpose: Customer Success Communication
   Grounds: Legitimate Interest
   Interest: Personalized service and communication s related to the customer’s use of the product.
3. Category: Customer Account Data (e.g. first last name, email, IP address)
   Source: Data Subject
   Purpose: Marketing Campaign (email, list creation)
   Grounds: Legitimate Interest
   Interest: Personalization, market research or direct marketing.
4. Category: Customer Account Data (e.g. first last name, email, IP address)
   Source: Data Subject
   Purpose: Product Development
   Grounds: Legitimate Interest
   Interest: Improving performance, troubleshooting bugs, other internal development needs.
5. Category: Customer Account Data (e.g. first last name, email, IP address)
   Source: Data Subject
   Purpose: Sales Communication
   Grounds: Legitimate Interest
   Interest: Targeted advertisement or direct marketing.
6. Category: Customer Account Data (e.g. first last name, email, IP address)
   Source: Data Subject
   Purpose: Using Medical Specialist Uganda Products
   Grounds: Contractual Necessity.
   Interest: Contractual Necessity.

How and With Whom Do We Share Your Data?

We share Personal Data with vendors, third party service providers and agents who work on our behalf and provide us or you with services related to the purposes described in this Privacy Policy or our Terms of Service. These parties include:

• Payment processors
• Fraud prevention service providers
• Analytics service providers
• Staff augmentation and contract personnel
• Hosting service providers
• Co-location service providers
• Marketing service providers
• Product development service providers
• Customer success providers

We also share Personal Data when necessary to complete a transaction initiated or authorized by you or provide you with a product or service you have requested. In addition to those set forth above, these parties also include:

• Third party business partners who you access through the Service

We also share Personal Data when we believe it is necessary to:

• Comply with applicable law or respond to valid legal process, including requests from law enforcement or other government agencies
• Protect us, our business or our users, for example to enforce our terms of service, prevent spam or other unwanted communications and investigate or protect against fraud
• Maintain the security of our products and services

We also share information with third parties when you give us consent to do so.

Last, if we choose to buy or sell assets, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party, and we would share Personal Data with the party that is acquiring our assets. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this policy.

How Long Do We Retain Your Personal Data?

We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with the Service. In some cases, we retain Personal Data for longer if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we retain some information in a depersonalized or aggregated form but not in a way that would identify you personally.

What Rights Do You Have Regarding Your Personal Data?

You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email info@msl.ug. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.

Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data by emailing info@msl.ug.

Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by emailing info@msl.ug.

• Erasure: You can request that we erase some or all of your Personal Data from our systems.
• Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Service.
• Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
• Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.
• Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
• Right to File Complaint: You have the right to lodge a complaint about Medical Specialist Link Uganda’s practices with respect to your Personal Data with the supervisory authority Uganda.

Transfers of Personal Data: The Service is hosted and operated in Uganda through Medical Specialist Link Uganda and its service providers. If you do not reside in Uganda, laws in Uganda may differ from the laws where you reside. By using the Service, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being provided to Medical Specialist Link Uganda in Uganda. and will be hosted on Uganda servers, and you authorize Medical Specialist Link Uganda to transfer, store and process your information to and in Uganda and possibly other countries. You hereby consent to the transfer of your data to Uganda.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, your choices and rights regarding such use, please do not hesitate to contact your Medical Specialist link Uganda representative or email us at info@msl.ug.